Privacy Policy detpawa — How We Protect Your Personal Data

1. Information We Collect

Detpawa collects various types of personal data when you use our platform. Below are the main categories of data collected along with their purposes:

Identification and financial data are collected in part to fulfil legal requirements under Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) verification obligations applicable to digital financial platforms.

2. How We Use Your Data

Data collected by detpawa is used for the following purposes, all of which are subject to the consent you provided upon registration:

• Service Provision: Creating and managing your account, processing deposits and withdrawals, and enabling access to all game categories on the platform.
• Identity Verification (KYC): Verifying your identity to comply with legal requirements applicable to digital financial platforms.
• Security & Fraud Prevention: Detecting suspicious activity, preventing unauthorised account access and protecting the integrity of the platform from misuse.
• Service Communications: Sending important notifications related to your account, transactions, platform updates and security alerts.
• Platform Improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve features and the user experience.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by applicable law.

We do not use your data to make automated decisions that have legal or similarly significant effects on you without human intervention.

3. Data Sharing & Disclosure

Detpawa respects your privacy by not sharing your personal data except in the following situations:

• Third-Party Service Providers: Payment processing partners, KYC verification providers, and server infrastructure partners that help us deliver our services. All third parties are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.
• Legal Requirements: When required by court order, regulatory authority directive, or legitimate anti-money laundering (AML) reporting obligations.
• Rights Protection: When necessary to protect detpawa's legal rights, prevent fraud, or address serious security threats.

4. Data Security

Detpawa invests seriously in security infrastructure to ensure your data is protected at every level:

• 256-bit SSL Encryption: All communications between your browser or app and Detpawa's servers are encrypted using TLS 1.3 — the latest and most secure encryption protocol available.
• Data-at-Rest Encryption: Sensitive data such as banking information and KYC documents are encrypted in our database using AES-256 encryption.
• Real-Time Monitoring: An AI-powered threat detection system monitors platform activity 24/7 and alerts the security team whenever suspicious patterns are detected.
• Strict Access Controls: Only authorised detpawa staff with a legitimate business need may access user personal data — and all access is recorded in a continuous audit log.
• Two-Factor Authentication (2FA): 2FA is available to all users and enabled by default for premium accounts as an added layer of protection.

While we take comprehensive security measures, no system can guarantee absolute security. We encourage you to also protect your account by using a strong password and not sharing your login credentials.

5. Cookies & Tracking Technologies

Detpawa uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, active game sessions, and transaction security. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as language, time zone and display preferences for a more consistent experience.
• Analytics Cookies: Collecting aggregated, anonymised information on how users interact with the platform to help us improve features and performance.

You can manage cookie settings through your browser settings. Please note that disabling essential cookies may affect platform functionality.

6. Data Retention & Deletion

Detpawa retains your personal data for as long as your account is active and for the period required by law following account closure.

• Active Account Data: Retained for as long as your account is active on the detpawa platform.
• Financial & KYC Data: Retained for 7 years after the date of the last transaction, in line with Malaysia's AML compliance requirements and tax legislation.
• Security Logs: Retained for 2 years for security investigation and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Your Rights as a detpawa User

As a Detpawa user, you have the following rights regarding your personal data under Malaysia's PDPA and our privacy practices:

• Right of Access: You may request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal retention obligations.
• Right to Object: You may object to the processing of your data for marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service.
• Right to Withdraw Consent: You may withdraw consent for specific data uses without affecting the validity of processing carried out prior to the withdrawal date.

To exercise any of the above rights, contact the Detpawa support team. We will respond to requests within 30 calendar days.

8. Children's Data Protection

Detpawa is a platform designed exclusively for individuals aged 21 years and above. We do not intentionally collect personal data from anyone below the stipulated minimum age.

If we discover that data belonging to children or minors has been collected without proper age verification, we will immediately delete that data and close the associated account. If you believe a minor has registered on our platform, please contact the detpawa support team without delay.

9. Changes to This Privacy Policy

Detpawa reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or evolving legal requirements. The "Last Updated" date at the top of this page always reflects the latest version in effect.

When significant changes occur, we will notify you via in-app notifications, the email registered to your account, or announcements on the detpawa homepage. It is your responsibility to review this Privacy Policy periodically.

Continued use of the detpawa platform after any changes take effect is considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and stop using our platform.

10. Contact Us for Privacy Inquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how detpawa handles your personal data, our team is ready to help:

• Privacy Email: [email protected] (written as plain text, not a link)
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the Detpawa platform or mobile app
• FAQ: Visit FAQ page us for answers to common questions about privacy and account security

All privacy-related enquiries will be handled by our data compliance team within 7 business days. For more complex cases such as data deletion requests or formal complaints, a processing period of up to 30 days may be required.